We’re sure you’ll love your purchase, but if you’re not happy for any reason just return the item(s) within 30 days of ordering and we’ll exchange or refund it.
You can return your unwanted purchases to us for free by simply taking the items to any of our stores, where our colleagues will be happy to help. Please bring your delivery note with you as proof of purchase.
Alternatively, you can post your unwanted item(s) back to us. Please ensure you enclose your delivery note in the parcel as well. To enable us to process your refund as quickly as possible, please complete the form on the back of your delivery note indicating your reason for return.
Once we have received your returned item(s) we will issue a refund to the payment method used to pay for the order. Please allow 7-10 days for the refund to show in your account.
Lost or damaged parcels
If you have any lost or missing products from your order then please contact our Customer Care team; phone 0800 710 1149 or email us.
Lost parcels must be reported within 30 days of the dispatch date – we will not be liable for any loss should you fail to do this.
We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, just return it to us and we will happily refund or replace it.
Additional Withdrawal/Returns Information
We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products. Please contact our customer services department who can arrange for your goods to be sent back to us.
1 Riches Road
For the delivery of goods
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us at: OrganiVit LTD, 1 Riches Road, Ilford, Essex, IG1 1JH or Phone: 08007101149 or Email: firstname.lastname@example.org of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary
handling by you. We will make the reimbursement without undue delay, and not later than –
(a) 7-10 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 7-10 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 7-10 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 10 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 7-10 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.